Front Of House - General Assistant (Guesthouse)

About the Role

We are seeking a friendly, professional, and detail-oriented Front of House General Assistant to join our guesthouse team. This position suits someone who enjoys working with people, takes pride in presentation, and can handle a variety of tasks in a hospitality environment.

Working Hours

• Morning shift: 06:00 – 14:00
• Evening shift: 14:00 – 21:00
• One weekend per month requiring overnight accommodation at the guesthouse
• Flexibility essential, including weekends and public holidays as required

Key Responsibilities

• Welcome guests and ensure a warm, professional check-in and check-out experience
• Manage reservations, guest accounts, and process payments accurately
• Prepare and set up dining areas to a high standard
• Serve meals (breakfast, lunch, and dinner)
• Ensure dining and common areas are clean, tidy, and guest-ready at all times
• Set up conference venues and assist delegates during meetings and break times
• Attend to guest requests promptly and professionally
• Conduct room checks after housekeeping to ensure quality standards are met
• Restock guest amenities (tea, coffee, toiletries, etc.)
• Monitor minibar/fridge stock and update guest accounts accordingly
• Manage laundry intake and distribution
• Assist with general day-to-day operations to ensure smooth running of the guesthouse

Requirements

• Grade 12 (Matric)
• Previous hospitality or guesthouse experience (advantageous)
• Well-groomed, neat, and professional appearance
• Strong interpersonal and communication skills
• Friendly and customer-service driven attitude
• Responsible, reliable, and trustworthy
• Ability to work independently and as part of a team
• Good time management and organisational skills
• Computer literate