Assistant General Manager (Hospitality)

About the Role

Join a growing team with this exciting career opportunity. As Assistant General Manager, you will support the General Manager in the day-to-day operations of the resort while taking on key responsibilities for guest satisfaction, staff management, and operational excellence.

Key Responsibilities

• Assist the General Manager with day-to-day operations of the resort
• Ensure compliance with all relevant safety codes, regulations, and industry standards
• Conduct regular inspections to identify needs, safety concerns, and opportunities for improvement
• Assign duties to Heads of Department and monitor performance to ensure adherence to resort policies and established operating procedures
• Manage and control all resort assets
• Manage the performance of all staff and contract personnel employed at the property
• Monitor guest feedback on social media and online review platforms including Facebook, TripAdvisor, Google, and hotel surveys
• Initiate internal audits and implement continuous improvement strategies
• Receive and resolve guest complaints and queries
• Ensure all staff and contract personnel are properly trained and fully conversant with their duties
• Implement and manage guest services, entertainment programs, and guest facilities to employer standards
• Implement all systems, facilities, and structures as determined by the employer
• Manage and report on areas as determined by employer policy and procedures

Required Competencies

• Proven experience as Deputy General Manager or in a senior management role within the hospitality industry, preferably in a resort or hotel setting
• Strong financial acumen and administration skills
• Strong leadership, communication, and interpersonal skills
• Excellent verbal and written communication abilities
• Strong project management skills
• Strong decision-making and problem-solving abilities
• Experience in budgeting, forecasting, and cost control
• Ability to develop and execute strategic initiatives