Admin Clerk / Receptionist / Cashier

Job Summary

We are seeking a professional and dependable Admin Clerk to join our team. The ideal candidate will be responsible for welcoming patients with warmth and professionalism, managing front desk operations, and ensuring all administrative tasks are completed accurately and within service delivery timelines.

Position Details

• Number of Positions: 3
• Location: Kigali, Rwanda

Required Qualifications

• Bachelor's degree in Business Administration, Information Communication Technology, Accounting, Finance, or a related field
• Previous experience in the medical industry is highly desirable

Job Knowledge

• Computer literacy
• Laboratory Information Systems
• Organizational policies and procedures

Required Competencies

• Professional appearance and adherence to company dress code
• Ability to handle distressed patients with empathy and patience
• Strong teamwork and interpersonal skills
• Ability to work in a high-pressure environment
• Attention to detail and strong administrative skills
• Effective communication and customer service orientation
• Good telephone etiquette
• Flexibility and adaptability
• High level of confidentiality and sensitivity

Key Responsibilities

• Register patients/clients in the system in accordance with standard operating procedures
• Ensure accurate capture of patient information, including contact details
• Communicate and escalate voided accounts promptly to the Head of Department
• Respond to cashiering queries and ensure customer satisfaction
• Accurately collect payments and reconcile with system records
• Resolve customer complaints, including refunds, in a timely manner
• Maintain cleanliness and readiness of reception and service areas
• Train and support interns/students when assigned
• Adhere to professional and ethical standards, including quality assurance requirements
• Interact with patients regarding patient information and services