Terms of Reference Provision of IT & Electrical Equipment Maintenance Services

Background

Agaciro Development Fund (AgDF) is a sovereign wealth fund established by the Government of Rwanda to mobilize domestic savings and manage national investments for the long-term benefit of Rwandans. To ensure the uninterrupted operation of its information technology and electrical infrastructure, AgDF invites qualified companies to submit bids for the provision of comprehensive IT and Electrical Equipment Maintenance Services.

This Terms of Reference (ToR) sets out the scope of services, eligibility requirements, evaluation criteria, and contractual obligations that shall govern the engagement of a qualified service provider under this framework maintenance contract.

Objectives

The primary objectives of this contract are to:

• Ensure the optimal and reliable performance of all IT and electrical equipment at AgDF premises
• Proactively detect and address potential equipment faults before they escalate into system failures
• Maintain a safe and secure operating environment for staff and visitors
• Extend the lifespan and preserve the value of AgDF's technology assets
• Guarantee minimal downtime through prompt and competent corrective maintenance

Contract Duration

The contract shall be for an initial period of one (1) year from the date of contract signature, with the possibility of renewal for up to two (2) additional years subject to satisfactory performance and mutual agreement. AgDF reserves the right to terminate the contract with thirty (30) days' written notice in the event of persistent underperformance.

Minimum Qualification Requirements

Legal & Compliance Requirements

• Valid business registration certificate and tax clearance certificate
• Proof of registration with the Rwanda Revenue Authority (RRA) and Rwanda Development Board (RDB)

Technical & Experience Requirements

• Minimum of four (4) years of proven experience in IT and electrical equipment maintenance