Position available for an experienced control room operator/emergency dispatch call centre agent

About the Role

We are seeking an experienced Control Room Operator / Emergency Dispatch Call Centre Agent to join our team. This is a critical position where your vigilance and attention to detail are essential in ensuring timely and effective responses to incidents.

Key Responsibilities

• Monitor and manage emergency control room operations
• Respond to emergency calls with professionalism and efficiency
• Dispatch emergency services and coordinate responses to incidents
• Maintain detailed records and documentation
• Communicate effectively with emergency personnel and the public
• Work under pressure while maintaining composure and accuracy

Required Experience & Qualifications

• Minimum 2 years of experience in a control room industry
• Previous experience in an emergency control room, call centre, monitoring, or dispatch centre environment
• PSIRA registration (essential)
• Ability to work 12-hour shifts

Key Competencies & Skills

• Excellent call etiquette and communication skills (written and verbal)
• Proficiency in handling emergency situations effectively
• High attention to detail and ability to work under pressure
• Problem-solving and decision-making skills
• Strong sense of integrity and ethics
• Customer service skills
• Computer literacy and technical proficiency
• Assertive and professional demeanor

How to Apply

If you meet the above criteria and have previous relevant experience, please submit your CV. Salary will be discussed at interview.