Customer Satisfaction Survey Consultancy

About the Organization

DUTERIMBERE IMF PLC is a public limited company licensed by the National Bank of Rwanda to operate as a microfinance institution, registered with the Office of the Registrar General.

Project Overview

The institution seeks to conduct a Customer Satisfaction Survey to assess the quality of services offered to customers and identify areas requiring improvement. The survey will help the organization understand customer expectations, experiences, and satisfaction levels regarding products, services, customer care, service delivery, and communication channels.

Tender Details

• Tender Subject: Customer satisfaction survey consultancy at DUTERIMBERE IMF PLC
• Location: Kigali, Rwanda
• Tender Launch Date: 3rd June 2026
• Deadline for Obtaining Tender Documents: Not later than 5th June 2026

How to Apply

Interested bidders may obtain complete tender documents by submitting a non-refundable fee of Twenty Thousand Rwandan Francs (RWF 20,000) as proof of payment. The fee should be deposited into the designated account held in the name of DUTERIMBERE IMF PLC at Bank of Kigali.

Submit the payment slip along with your application to proceed with the bidding process.