Senior Specialist, Digital Analytics & Reporting at MTN Ghana

Position Overview

Deliver advanced analytics insights and high-quality reporting that enable informed decision-making, performance optimization, and value creation across all digital products and platforms.

Company Information

Company: MTN Ghana

Location: Accra, Ghana

Job Type: Full-Time

Level: MTN Level 3

Department: Digital Analytics & Monetization

Reports to: Senior Manager, Digital Analytics & Monetization

Job Context

• Telecommunications, technology, and platform business
• Multi-regulated environment with subsidiary businesses
• Environmental, social, and governance priorities
• Multi-sourcing options with matrix, projectized, and evolving working models
• Evolving telco with focus on digital transformation
• Partnerships at the core of industry plans
• Multinational environment with Group Digital best practices
• Performance-driven culture
• Diverse cultural environment

Key Responsibilities

Strategic & Commercial Insight

• Provide advanced analytics insights to guide strategic decision-making across all digital products, platforms, and services
• Deliver deep-dive analysis on user behavior, engagement, retention, conversion funnels, and transaction performance to identify growth and revenue opportunities
• Provide prescriptive recommendations to optimize investment decisions, pricing strategies, cost management, and overall digital profitability
• Support prioritization and resource allocation for digital product development, feature enhancements, and customer journey improvements through data-driven insights

Performance Management & Reporting

Additional responsibilities to follow in complete job description.