Jobs – Jobweb Ghana

About the Role

We are looking for a talented Engine Field Service Technician – Level III to join our Service Operations Department in Accra, Ghana. In this role, you will deliver high-quality service solutions while building strong customer relationships and mentoring junior technicians.

Key Responsibilities

• Deliver high-quality diagnostics, repairs, overhauls, and rebuilds across multiple engine products with minimal supervision, ensuring reliable outcomes for customers
• Build and maintain strong customer relationships by providing prompt, efficient, and professional service that consistently meets customer needs
• Apply specialized tools, documented procedures, and company policies to accurately diagnose and resolve complex technical issues at customer sites
• Perform preventative maintenance in line with established schedules and standards to improve engine performance, reliability, and longevity
• Escalate unresolved or complex issues appropriately to product specialists or leadership to ensure timely and effective resolution
• Coach, guide, and share technical knowledge with technicians and apprentices, supporting skill development and high service standards
• Identify additional service or sales opportunities during customer interactions, contributing to business growth and customer value
• Ensure full compliance with Health, Safety, and Environmental policies while maintaining accurate documentation, well-kept tools, and a safe, professional work environment

Required Qualifications

• Advanced technical expertise to independently diagnose, escalate, and resolve complex, high-risk engine issues across borders, including in remote or time-critical environments
• Strong technical leadership capability to mentor and guide technicians, enforce technical and safety standards, and drive consistent, high-quality repairs across customer and dealer sites
• Confidence and professionalism to act as the technical authority during critical customer engagements

Location

Accra, Ghana