Receptionist

About the Role

A dynamic team is expanding and looking for the right talent. The Receptionist is responsible for managing front desk operations, receiving guests, handling communication, and ensuring professional and efficient front office services at all times.

Key Information

• Department: Housekeeping
• Work Place: ATS, Kurmuk Gold Mine, Assosa, Ethiopia
• Reports to: Housekeeping Supervisor

Key Responsibilities

• Welcome guests in a professional, polite, and friendly manner
• Handle guest check-in and check-out processes efficiently
• Make reservations and maintain accurate guest records
• Receive and manage incoming calls and messages
• Maintain records of telephone calls and correspondence
• Handle guest payments and ensure proper documentation
• Ensure the reception area is clean, tidy, and well organized at all times
• Manage visitor access and maintain a courteous front desk environment
• Handle guest inquiries and complaints promptly and professionally
• Report maintenance issues to the relevant department
• Keep track of meal sheets and forward them to accounts
• Coordinate with housekeeping and other departments when required