Customer Service Officer II

Job Summary

Under close supervision, this role provides front-line banking services to customers. The Customer Service Officer II assists with various banking operations, ensures accurate transaction processing, and delivers reliable, customer-focused service.

Key Responsibilities

• Assist customers in completing various banking forms
• Perform front-line operations including account opening, local transfers, international money transfers, and cash operations
• Issue passbooks and cheque books to customers
• Maintain custody of customers' specimen signature cards
• Initial deposit and withdrawal vouchers to verify accuracy of signatures
• Identify payees of negotiable instruments
• Approve transactions when assigned as checker
• Answer customer inquiries and provide support
• Serve as maker and checker in transaction processing
• Maintain fast, reliable, and customer-focused banking services