Motorist and Claim Officer

Role Summary

The Motorist and Claims Officer is a hybrid role responsible for supporting the insurance claims process while providing field mobility and logistical support using a motorbike (RTR or electric motor). This position ensures timely claims follow-up, document delivery, field coordination, and efficient client service.

Key Responsibilities

Claims Administration & Coordination

• Receive and register insurance claims from clients
• Assist in collecting and verifying required claim documents
• Follow up with insurance companies on claim status and processing
• Maintain proper records of claims files and updates
• Support Claims Officers/Managers in claims analysis and reporting
• Ensure timely communication with clients regarding claim progress

Field Operations & Motorist Duties

• Conduct physical follow-ups with insurers, garages, assessors, and clients
• Deliver and collect claim documents, policies, and official letters
• Support site visits, inspections, and claim-related field verification
• Provide transport support for urgent operational needs
• Operate company motorbike (RTR or electric motor) safely and efficiently

Client Service Support

• Assist clients in understanding claims procedures and requirements
• Ensure prompt response to client needs through both office and field engagement
• Maintain professionalism while representing the company externally

Coordination & Liaison

• Act as a link between clients, insurers, garages, and internal teams
• Support quick resolution of claim-related bottlenecks through physical follow-up
• Build working relationships with external service providers

Compliance & Safety

• Ensure all claim handling activities comply with company policies
• Adhere to road safety regulations and company transport guidelines
• Maintain the motorbike in good working condition (basic checks and reporting)

Required Qualifications

• Diploma or Bachelor's Degree in Accounting and Finance