IT Support Officer Location: On-site Employment Type: Full-Time

Company Overview

Tamcon Software Solution is seeking a highly competent, proactive, and hands-on IT & Office Systems Administrator to join our team.

Position Overview

We are looking for a qualified candidate with at least 5 years of experience in office IT maintenance and infrastructure support. The ideal candidate will manage and maintain the organization's entire office technology environment including network infrastructure, computers, email systems, file management systems, printers, and security controls — ensuring smooth, secure, and uninterrupted daily operations.

This role requires strong technical capability, independence, and a problem-solving mindset.

Key Responsibilities

Network & Connectivity Management

• Administer and maintain office LAN, Wi-Fi, and internet connectivity
• Configure and manage routers, switches, firewalls, and access points
• Manage IP addressing, DHCP, DNS, and basic network segmentation
• Monitor network performance and resolve connectivity issues
• Coordinate with telecom providers for internet and phone services
• Troubleshoot DNS-related issues and internal network conflicts

System Administration & Infrastructure

• Administer Active Directory (user creation, group policies, permissions)
• Manage company email systems
• Maintain file servers, shared folders, and permission structures
• Configure and manage network printers and shared resources
• Implement and monitor backup systems to ensure data integrity
• Maintain system documentation and access control records

Computer & Hardware Maintenance

• Install, configure, and maintain desktops, printers, laptops, and peripherals
• Install, configure, and maintain POS (Point-of-Sale) machines and related systems
• Perform hardware upgrades, replacements, and troubleshooting
• Manage OS installation, patching, and updates
• Track and manage software licenses
• Maintain IT asset inventory
• Troubleshoot and maintain printers, scanners, and multifunction devices
• Manage printer drivers, queues, and user access
• Monitor supplies and coordinate vendor orders

Employment Details

• Location: Addis Ababa, ET
• Employment Type: Full-Time
• Required Experience: Minimum 5 years in office IT maintenance and infrastructure support